1. Introduction
CallPal ("we," "our," or "us") operates an AI-powered phone receptionist service that handles incoming calls for businesses using artificial intelligence technology. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.
By using CallPal's AI receptionist service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.
2. Information We Collect
2.1 Information You Provide
- Business information (name, address, phone number, email)
- Account credentials and authentication information
- Business services, hours, and operational details
- Integration credentials for third-party services (e.g., Square, Acuity Scheduling)
2.2 Call Data
- Call recordings and transcripts of conversations between callers and our AI receptionist
- Caller phone numbers and contact information
- Call duration, timestamps, and metadata
- Conversation content, including customer inquiries and AI responses
2.3 Automatically Collected Information
- Device information and IP addresses
- Usage patterns and service interaction data
- Error logs and technical diagnostics
3. How We Use Your Information
- To provide, maintain, and improve our AI receptionist service
- To process and handle incoming calls using AI technology
- To train and improve our AI models (call recordings may be used for this purpose)
- To manage your account and provide customer support
- To send service-related communications and updates
- To comply with legal obligations and enforce our terms
- To analyze usage patterns and optimize service performance
4. AI Processing and Call Recordings
Our AI receptionist service processes call audio and conversations in real-time to understand caller intent and provide appropriate responses. This processing includes:
- Speech-to-text conversion of call audio
- Natural language processing to understand customer inquiries
- Generation of AI responses and actions
- Storage of call recordings and transcripts for service improvement
Call recordings may be retained for quality assurance, training purposes, and service improvement. You may request deletion of specific call recordings, subject to legal and operational requirements.
5. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: With third-party service providers who assist in operating our service (e.g., cloud hosting, AI technology providers)
- Business Integrations: With integrated services you connect (e.g., Square, Acuity Scheduling) as necessary to provide functionality
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Your Consent: When you explicitly authorize us to share information
6. Data Security
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Your Rights and Choices
You have the following rights regarding your information:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information, subject to legal requirements
- Opt-Out: Opt out of certain data processing activities where applicable
- Data Portability: Request a copy of your data in a portable format
To exercise these rights, please contact us using the information provided in the "Contact Us" section below.
8. Third-Party Services
Our service integrates with third-party services (e.g., Square, Acuity Scheduling, Stripe) to provide enhanced functionality. When you connect these services, they may collect and process information according to their own privacy policies. We encourage you to review the privacy policies of these third-party services.
9. Children's Privacy
Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: contact@callpal.app
Address: Synvia Crop, 3400 Cottage Way, Sacramento, CA 95825